UPS package tracking system

What are the inputs,processing,and outputs of UPS’s package tracking systems?

The input of a package tracking system include package information,customer signature,pick up delivery,time card data,current location and billing and customer clearance documentation.The processing is the customer services representatives with the desktop computer that linked to the central computers.Package tracking information is then transmitted to UPS’s computer network for storage and processing inUPS’s main compters in Mahwah,New Jersey and Alpharetta,Georgia.

From there,the information can be accessed world wide to provide proof of delivery to the customers or to respond to customer queries.

Data also recognized so that they can be tracked by customer account ,data driver and other criteria.The output of a package tracking system included pick up and delivery times,location andpackage recipient.It can also include various report such as summary reports to the management.

Besides that,customers who are shipping package can access the UPS wedsite to track packages,check deliveryroots,calculate shipping rates,determine time in transit and schedule a pick up.Business also can use the wedsite to arrange UPS shipments and for billing the accounts.

What technologies are used by UPS?How are these strategies related to UPS’s business strategy?

As we know that,UPS has spent billions of dollar into many technology and system to improve customer service while maintaining the cost of operation low and streamlining its overall operation.Since 1985,UPS began to improve their data networking applicants.They built up their IT network and database in order to collect and track over 200 elements for every single package.These technologies includes handheld computers(DIAD),scanning system,wireless network,large mainframe computers and many other pieces of software such as tracking package,calculating the fees of package,maintaining the customer accounts and managing logistics.These bring a lot of convience to customers and therefore give customers the best services.By using these technologies in long run will bring the company higher revenue.

Strategic business objectives do UPS ‘s information system address?

The strategic business objectives do UPS”s information system is focuses on introducing efficiency in performance.Besides that,UPS also provide high level of customer services.UPS spends more than $1 billion each year to mauntain and streamlining its overall operations.UPS use special software to create the most efficient delivery route for each driver that consider traffic,weather condition and the location of each state.UPS always using lower cost because they keep their promise with provide “best service and lowest rates”.

In addition,based on operational excellence is UPS has maintained leadership in small package delivery service despite stiff competition from FedEx and U.S portal system by investing heavily in advanced information system and technology.UPS also provide new product,service and business models.UPS established new web based post sale order management system and that manage global service orders and inventory for critical parts of fulfillment determines the most optimal routing strategy to meet customer needs,place order lines and track part from warehouse to the end of user.UPS also provide customer and supplier intimacy its serving customer raises revenue and profit.

Besides that,they provide better communication with supplier lower costs.UPS improved decision making its more accurate dataleads to better decisions.UPS gain a competitive advantage is leveraging its decades of expertise managing its own global delivery network to manage logistic and supply chain activities for other companies.The supply chain solutuin divison provide a complete bundle of standardized services to subscribing companies at a fraction of what it would costs to build their own systems and infrastructure.

What would happen if UPS’s information systems were not available?

If UPS’s information system were not available then UPS company won’t very efficiency.Moreover,customer unable to ask their require by internet if the information system technology were not available.Then UPS would as it has through most of its history attempt to provide that information to its customer but at a higher prices.From the customer perspective,these technologies provide value because they help customers complete their tasks more efficiently.This is because we know that the information system solve is to keep the level of services high yet bring the costs and prices down to compete with other competitors.If these systems were not available then UPS will not be able to compete with others and it will not become the largest package deliver company as what it is today.